CRITÈRES D'ÉVALUATION
Location 4.8 / 5
Service 4.7 / 5
Room 4.2 / 5
Cleanliness 4.6 / 5
Breakfast 4 / 5
  • 18/12/2018 - Isobel H. 5/5

    Brilliant hotel, clean, central, staff excellent

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    Réponse de l'hôtel : Dear Customer, Thank you for taking the time to leave us your opinion. We are very happy that you enjoyed your stay in our hotel. Looking forward to welcoming you again. Myriam.M Manager

  • 17/12/2018 - Patsy L. 5/5

    Nice friendly clean hotel

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    Réponse de l'hôtel : Dear Patsy, Thank you so much from all the Grand Hotel team for taking the time to share your experience with us. We are very happy to see that your stay was pleasant. We take careful note of your comments regarding the breakfast and will make some corrections. We hope to see you again soon. Best Regards, Myriam.M Manager

  • 10/12/2018 - Mike and S. 4.75/5

    Lovely warm and comfortable stay in a friendly clean hotel. Location perfect for exploring Lille and also for both Lille Flandres and Lille Europe (Eurostar) stations.

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    Réponse de l'hôtel : Dear Mick & Steph It is a pleasure to read your comment, you very aptly described the Grand Hotel. We welcome your comments and actively encourage your feedback and suggestions positive or negative to enhance your experience and better meet your needs. We thank you for staying in our hotel and take the time to write your feedback. Best Regards, Nancy - reservation service

  • 03/12/2018 - Anonyme 5/5

    No complaints and would stay there again. Good value for money.

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    Réponse de l'hôtel : Dear Mrs, We are happy to hear that your stay with us has met your expectations. Be assured that your satisfaction will be shared with all the Grand Hotel team. We look forward to seeing you soon Best regards, Nanvy Valois- reservation

  • 30/11/2018 - Anonyme 4.6/5

    Very central good location.

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  • 10/06/2018 - Anonyme 4.6/5

    A very conveniently located hotel (for the railway stations) with helpful and friendly staff. A good clean room, very comfortable. A little noisy at the front of the building, but only to be expected in city centre. I would stay there again.

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    Réponse de l'hôtel : Dear Guest, Thanks a lot for your feedback. We are glad to read that your stay in our hotel was successfull. Do not hesitate to contact us for your next stay, we will do our best to make it better and to propose you a room on the other side of the hotel. Best Regards, Jonathan - Front Office Manager

  • 03/06/2018 - Anonyme 3.4/5

    Regular. If I opened the window there was a bad smell from the restaurant that was behind the hotel.

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  • 26/03/2018 - Patsanporn 5/5

    Located just near the city center.(perfect location),the hotel is clean and provides u great hospitality.The hotel staffs are very helpful and will guide u throughout your stay. Overall experience was awesome.I'll recommend this hotel to every couples and families:). You wont regret,just be there:)

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