CRITÈRES D'ÉVALUATION
Location 4.8 / 5
Service 4.8 / 5
Room 4.2 / 5
Breakfast 4.1 / 5
Cleanliness 4.6 / 5
Wifi / WLAN 4.5 / 5
  • 24/03/2024 - Anonyme 4.66667/5

    Very nice place and friendly staff

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    Réponse de l'hôtel : Dear Amy, Thank you so much for choosing the Grand Hôtel** for your stay in Lille! We are very pleased with your score of 9.3 and will be sure to share it with our entire team! We are really pleased to know that your stay lived up to your expectations. We would also like to thank you for your very positive comment about our establishment and our charming staff, who are available at all times! Our teams do their utmost to ensure that you have the most pleasant stay possible. They know how to listen to you and like to be of service. Your satisfaction is our priority! What's more, our location is ideal if you want to be close to all the best places to eat! We're just 5 minutes from Vieux Lille, 2 minutes from the Grand Place, and a short walk from Lille's Zénith, so you can make the most of our magnificent city ! It would be a great pleasure for us to welcome you back to our establishment! Yours sincerely, Cloé Receptionist

  • 11/03/2024 - Anonyme 4.5/5

    Very good for a stopover in Lille

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    Réponse de l'hôtel : Dear Marianne Wanstall, Many thanks for choosing the Grand Hôtel** for your stay in Lille! Your excellent score of 9 makes us very happy and we'll be sure to share it with our entire team! We're delighted to hear that your stay lived up to your expectations in every respect. Our teams do their utmost to ensure that you have a most enjoyable stay, and they know how to listen to you and love to be of service. Your satisfaction is our priority! It would be a great pleasure for us to welcome you back to our establishment! Kind regards, Cloé Receptionist

  • 25/02/2024 - Alina Stana 5/5

    Overall a nice experience, i would suggest putting an ashtray in front of the hotel for those who smoke.

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    Réponse de l'hôtel : Dear Mrs Stana Thank you for choosing the Grand Hôtel** for your stay in Lille! We are very pleased with your mark of 10 and will be sure to share it with our entire team! We are really delighted to know that your stay lived up to your expectations. Our teams do their utmost to ensure that you have the most pleasant stay possible. They know how to listen to you and like to be of service. Your satisfaction is our priority. As far as breakfast is concerned, we offer a brand new formula with fresh quality products, including delicious viennoiseries, brioches, cheeses... All of which will tantalise your taste buds as soon as you wake up in our freshly redecorated breakfast room! Regarding your comment about smokers, we'll be sure to discuss it with our management :) It would be a great pleasure for us to welcome you back to our establishment! Kind regards, Cloé Receptionist

  • 04/01/2024 - Anonyme 3.83333/5

    Great location and very friendly and helpfull reception.

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    Réponse de l'hôtel : Dear Dominik, Thank you for choosing the Grand Hôtel** for your stay in Lille! We are delighted with your score of 7.7 ! We are really pleased to know that your stay lived up to your expectations. We would also like to thank you for your very positive comment about our establishment and our staff! Our teams do their utmost to ensure that you have the most pleasant stay possible. They know how to listen to you and like to be of service. Your satisfaction is our top priority! What's more, our location is ideal if you want to be close to all the best places to eat! We're just 5 minutes from Vieux Lille, 2 minutes from the Grand Place and a short walk from Lille's Zénith, so you can make the most of our magnificent city and its Christmas market ... We would be delighted to welcome you, your family and friends back to our charming establishment! Yours sincerely, Cloé Receptionist

  • 27/12/2023 - Anonyme 4.66667/5

    Very good, everything was as expected.

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    Réponse de l'hôtel : Dear Mrs Huguet Many thanks for choosing the Grand Hôtel** for your stay in Lille! We are very pleased with your excellent rating! We are really delighted to know that your stay lived up to your expectations. We would also like to thank you for your very positive comment about our establishment and our charming staff! Our teams do their utmost to ensure that you have the most pleasant stay possible. They know how to listen to you and like to be of service. Your satisfaction is our priority! What's more, our location is ideal if you want to be close to all the best places to eat! We're just 5 minutes from Vieux Lille, 2 minutes from the Grand Place and a short walk from the Zénith de Lille, so you can make the most of our magnificent city and its sublime Christmas market ... It would be a great pleasure for us to welcome you back to our establishment! Kind regards, Cloé Receptionist

  • 27/11/2023 - Anonyme 4.83333/5

    It was a very pleasant experience.

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    Réponse de l'hôtel : Dear Mr Boothroyd, First of all, we would like to thank you for choosing the Grand Hôtel** for your stay in Lille! We are very pleased with your excellent rating and will not hesitate to share it with our team! We are delighted to hear that your stay lived up to your expectations. We would also like to thank you for your very positive comment about our hotel! Our teams do their utmost to ensure that you have the most pleasant stay possible. They know how to listen to you and like to be of service. We would be delighted to welcome you back to our establishment! Kind regards, Cloé Receptionist

  • 19/10/2023 - Philip newton 4.6/5

    A simple, clean room in a good location

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  • 26/05/2023 - Frank 5/5

    I visit this hotel since 2008, and it is still a perfect situated hotel in a large city.

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    Réponse de l'hôtel : Dear M. MUSCH, On behalf of the entire Grand Hotel team, we would like to thank you warmly for taking the time to share your experience with us. We are delighted to read such a positive review and we are happy to rank you among our most loyal guests. Your feedback is important to us, and we take pride in knowing that after all these years, we still manage to bring you satisfaction during your stays. Looking forward to welcoming you soon, Best regards, Baptiste - Receptionnist

  • 28/10/2021 - Anonyme 4.25/5

    Good, well-located and perfect for a one-night stay!

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    Réponse de l'hôtel : Dear Mrs, Thank you for taking your time to write about your stay at the Grand Hotel. We are delighted to see that you enjoyed the location. We are very pleased that you could discover Lille and our hotel. We hope to welcome you again soon, Best Regards, Margot - Receptionnist

  • 29/09/2021 - Anonyme 3.5/5

    Le PB principal reste le parking

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  • 26/10/2020 - Anonyme 4.75/5

    Good, very nice hotel experiens esp. in times of Covid

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    Réponse de l'hôtel : Good Morning Mrs Minato; In the first time, we thank you for the interest on the Grand Hotel Lille. Thank you so much for your comment and your graduate. Your comfort and satisfaction are our priorities, we would be happy to welcome you again. Best regards, Rémi Front Office Manager

  • 21/06/2019 - Anonyme 4.4/5

    Really good. No complaints!

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    Réponse de l'hôtel : Dear Guest, Thank you so much from all the Grand Hotel team for taking the time to share your experience with us. We are very happy to see that your stay was pleasant. We hope to see you again soon. Best Regards, Noémie - Reception service

  • 16/06/2019 - Anonyme 4.75/5

    En anglaise, superb for a small establishment. As an older person would prefer a small fridge and sink comme hotel apart!. Also would need some support to leave 'salle de bain', and space for rasoir and bath choses. But I really enjoyed my stay there. I have visited Lille every year since 2010 mainly to learn, read and improve my French and the people and ambiance is very agreeable for me.

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  • 18/12/2018 - Isobel Harrison 5/5

    Brilliant hotel, clean, central, staff excellent

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    Réponse de l'hôtel : Dear Customer, Thank you for taking the time to leave us your opinion. We are very happy that you enjoyed your stay in our hotel. Looking forward to welcoming you again. Myriam.M Manager

  • 17/12/2018 - Patsy Lacey 5/5

    Nice friendly clean hotel

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    Réponse de l'hôtel : Dear Patsy, Thank you so much from all the Grand Hotel team for taking the time to share your experience with us. We are very happy to see that your stay was pleasant. We take careful note of your comments regarding the breakfast and will make some corrections. We hope to see you again soon. Best Regards, Myriam.M Manager

  • 10/12/2018 - Mike and Steph 4.75/5

    Lovely warm and comfortable stay in a friendly clean hotel. Location perfect for exploring Lille and also for both Lille Flandres and Lille Europe (Eurostar) stations.

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    Réponse de l'hôtel : Dear Mick & Steph It is a pleasure to read your comment, you very aptly described the Grand Hotel. We welcome your comments and actively encourage your feedback and suggestions positive or negative to enhance your experience and better meet your needs. We thank you for staying in our hotel and take the time to write your feedback. Best Regards, Nancy - reservation service

  • 03/12/2018 - Anonyme 5/5

    No complaints and would stay there again. Good value for money.

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    Réponse de l'hôtel : Dear Mrs, We are happy to hear that your stay with us has met your expectations. Be assured that your satisfaction will be shared with all the Grand Hotel team. We look forward to seeing you soon Best regards, Nanvy Valois- reservation

  • 30/11/2018 - Anonyme 4.6/5

    Very central good location.

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  • 10/06/2018 - Anonyme 4.6/5

    A very conveniently located hotel (for the railway stations) with helpful and friendly staff. A good clean room, very comfortable. A little noisy at the front of the building, but only to be expected in city centre. I would stay there again.

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    Réponse de l'hôtel : Dear Guest, Thanks a lot for your feedback. We are glad to read that your stay in our hotel was successfull. Do not hesitate to contact us for your next stay, we will do our best to make it better and to propose you a room on the other side of the hotel. Best Regards, Jonathan - Front Office Manager

  • 03/06/2018 - Anonyme 3.4/5

    Regular. If I opened the window there was a bad smell from the restaurant that was behind the hotel.

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  • 26/03/2018 - Patsanporn 5/5

    Located just near the city center.(perfect location),the hotel is clean and provides u great hospitality.The hotel staffs are very helpful and will guide u throughout your stay. Overall experience was awesome.I'll recommend this hotel to every couples and families:). You wont regret,just be there:)

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